Service Desk Analyst

We have an exciting opportunity for a Service Desk Analyst to join our Technology team and the everchanging world of hospitality. Work across a portfolio of some of Sydney's most iconic restaurants, bars and night spots including Establishment, ivy, Coogee Pavilion and many more.


As a Service Desk Analyst you will be actioning service desk requests including general enquiries, desktop hardware and application troubleshooting, point of sale equipment and printers. This position is a great opportunity for you! Some other core responsibilities include;


  • Upgrading and replacing Desktops, laptops and associated hardware
  • Troubleshooting complex hardware and software issues on a daily basis
  • Collaborating with the team on developing training material for users
  • Assisting the Applications and Operations Team with projects
  • Participating in a rotating on call roster providing 24/7 support involving weekend work

As part of our Merivale Family you’ll be joining a team where individuality means everything – we want you to bring your authentic self to work! What we expect from you:


  • Challenge mediocrity with improvements
  • Do what's best for the business
  • Be a team player and support team goals
  • Be you, be UNIQUE
  • RESPECT everyone
  • Celebrate the WINS
  • ENJOY every day

In return, you will be provided with fantastic personal development opportunities, a strong and supportive team environment and incredibly generous discounts and benefits – including free lunch in our venues and discounts for you and your mates when you’re not working.


If you are looking for a career in Technology and this sounds like the perfect role for you, please apply today by submitting your CV for review and we will be in touch.

Job Segment: Service Desk, Customer Service

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