Service Desk Analyst | Merivale

The Role

We are after an experienced Service Desk Analyst to join the technology team here at Merivale. You will be able to work across a portfolio of some of Sydney’s most iconic and well-known restaurants and stadiums. The successful candidate will be working across Level 1 and 2 requests across multiple teams. 

Core Responsibilities

• Troubleshooting technical issues using tools and skills to resolve tickets at first point.
• Ensuring service desk requests are being correctly assigned, categorised and prioritised.
• Resolve requests efficiently and correctly
• Escalating appropriate tickets when required including documenting troubleshooting
• End user hardware and software procurement and support
• Onsite support for various venues / stadiums
• Providing some VIP to senior level executives
• Be available for a flexible roster and on-call.

We are after someone who has had exposure to working in Technology, in a fast paced, high-pressure environment, can work well in a team and autonomously. As our industry is quick to react and adept, we need someone who has trouble shooting skills and the ability to think outside the box!

To be successful in this role:

• Excellent verbal and written communications
• Two years’ experience working within technology
• Experience working within a hospitality or retail business would be highly valued
• Tertiary qualifications in technology or technology related field
• POS support knowledge
• General PC and Mac Supporting, including MS-Office suite
• Proven technical knowledge
• Basic networking concepts
• ITIL Foundation 4 Certification

Merivale Employee Benefits 

• 25% staff discount across 90+ Merivale venues. 
• Exclusive monthly perks, staff-only rewards and events. 
• Merivale Staff Cellar – access to premium wines at staff pricing. 
• Unlimited career growth with endless development opportunities. 
• Merivale Academy – online and in-person training, including Leadership & Performance, First Aid, Food Safety and more. 
• Professional accreditation support – including Leadership qualifications.
• Employee Assistance Program – confidential wellbeing and mental health support, provided by Sonder. 
• Employee Referral Program – earn rewards for bringing great people on board.