Service Desk Analyst | Merivale

Our Story

Owned and run by the Hemmes family for over 60 years, Merivale began as a fashion house that led Sydney into the swinging sixties for all things music and fashion. With a knack for creativity, “The House of Merivale” injected a new energy into the theatre of Sydney transforming the brand into what we know now as one of the largest leading hospitality empires in Australia.

The Role

We are after an experienced Service Desk Analyst to join the technology team here at Merivale. You will be able to work across a portfolio of some of Sydney’s most iconic and well-known restaurants and stadiums. The successful candidate will be working across Level 1 and 2 requests across multiple teams. 

Core Responsibilities

• Troubleshooting technical issues using tools and skills to resolve tickets at first point.
• Ensuring service desk requests are being correctly assigned, categorised and prioritised.
• Resolve requests efficiently and correctly
• Escalating appropriate tickets when required including documenting troubleshooting
• End user hardware and software procurement and support
• Onsite support for various venues / stadiums
• Providing some VIP to senior level executives
• Be available for a flexible roster and on-call.

We are after someone who has had exposure to working in Technology, in a fast paced, high-pressure environment, can work well in a team and autonomously. As our industry is quick to react and adept, we need someone who has trouble shooting skills and the ability to think outside the box!

To be successful in this role:

• Excellent verbal and written communications
• Two years’ experience working within technology
• Experience working within a hospitality or retail business would be highly valued
• Tertiary qualifications in technology or technology related field
• POS support knowledge
• General PC and Mac Supporting, including MS-Office suite
• Proven technical knowledge
• Basic networking concepts
• ITIL Foundation 4 Certification

The Reward

Joining us means becoming part of a diverse team of nearly 5,000 people who are passionate about creating amazing experiences for our guests – and having fun while doing it!

We also offer:

• Competitive salary.
• Paid parental leave and flexible return to work support for new parents.
• Amazing discounts at 90+ venues.
• Career progression opportunities and development through leadership programs and supported technology education tool.
• Access to our employee assistance program which provides free and confidential support.
• Employee referral program
• Free lunch in venue each day.