Senior Applications Specialist | Merivale

The Company 

Owned and run by the Hemmes family for over 60 years, Merivale began as a fashion house that led Sydney into the swinging sixties for all things music and fashion. With a knack for creativity, “The House of Merivale” injected a new energy into the theatre of Sydney transforming the brand into what we know now as one of the largest leading hospitality empires in Australia.   

The Role

The role of Senior Applications Specialist within the Technology Team, is responsible for supporting the Application Specialists, business system users, and associated technology across a range of key business applications. Working closely with Applications Specialists and other Technology Teams, this role is also required to provide support and guidance to other team members whilst ensuring that the day-to-day operations of the business applications are supported and maintained.

Key responsibilities will include:

• Resolve all issues, incidents, change requests, enhancements and development within key business applications
• Provide Subject Matter Expertise for key applications for both the end users and other Merivale staff
• Diagnose and resolve technical and user identified issues or defects with predefined solutions
• Perform analysis and provide advice on design and implementation activities relating to assigned applications
• Support the implementation of new Business Applications
• Install and Maintain Software & Hardware
• Prepare documentation to support the new business applications
• Some limited on-site support may be required in venue and/or at Merivale Stadiums

As an ideal candidate you will have:

• 4+ years of experience in technical support role.
• An interest in business applications and how they can be best utilised.
• Relevant tertiary qualifications an advantage.
• Database knowledge including MS SQL desirable.
• Excellent communication and presentation skills. 
• Internal and external stakeholder management specialist.  
• Customer service focus, with experience in Hospitality or Retail industries. 

The Reward 

This role will provide the platform to make your mark, in ways that impact the experience of our guests on a daily basis. We also offer: 

• Competitive salary. 

• Paid parental leave and flexible return to work support for new parents.  

• Amazing discounts at 90+ venues. 

• Career development through supported technology education tools and programs.  

• Employee Assistance Program. 

• Employee Referral Program. 

• Free lunch in venue each day.