Reservations Team Leader - Hotels

At Merivale, we’re dedicated to creating unforgettable guest experiences - and our accommodation portfolio is no exception. We’re looking for an experienced Reservations Team Leader to help drive occupancy, support operational excellence, and deliver seamless, personalised service across our exciting new opening, The Whale | Narooma.

Key Responsibilities

Based in our Sydney Head Office, you’ll collaborate closely with Reservations, Accommodation, Guest Relations, Sales & Events, and our Narooma venue team to ensure each guest enjoys a smooth, end-to-end‑ journey across the Merivale portfolio.

• Lead daily accommodation reservation operations to maximise occupancy and revenue.
• Maintain accurate bookings, rate structures, room allocations, and reporting.
• Deliver personalised guest service and manage VIPs, waitlists, amendments, and special requests.
• Resolve guest issues professionally while ensuring seamless handovers and collaboration across teams.
• Drive online booking adoption, workflow improvements, and team development through training and SOP enhancement.

Essentials

• Minimum 1 year of Hotel Reservations Supervisory experience
• Excellent verbal and written communication skills
• A passion for hospitality and memorable guest experiences
• A collaborative, team focused‑ approach
• Strong organisational skills and a solutions driven‑ mindset
• A genuine desire to learn, teach, grow, and support others.

The Reward 

Joining us means becoming part of a diverse team of nearly 5,000 people who are passionate about creating amazing experiences for our guests – and having fun while doing it!

We also offer: 

• Paid parental leave and flexible return to work support for new parents. 
• Amazing discounts at 90+ venues. 
• Career progression opportunities and development through leadership programs and supported technology education tools. 
• Access to our employee assistance program, providing free and confidential support. 
• Employee referral program. 
• Free lunch in venue each day.