Reservations Coordinator | Merivale

Our Story

Owned and run by the Hemmes family for over 60 years, Merivale began as a fashion house that led Sydney into the swinging sixties for all things music and fashion. With a knack for creativity, “The House of Merivale” injected a new energy into the theatre of Sydney transforming the brand into what we know now as one of the largest leading hospitality empires in Australia.
 
Remaining true to our heritage, our aim is to bring a little magic into the everyday. We are constantly growing and pushing the boundaries in over 90+ venues to encapsulate a unique and best-in-class experience no matter where you go. Each space is carefully executed with the same attention to detail across a seemingly endless supply of inspired concepts, restaurants, bars, cafes, pubs, nightlife, and retail.

The Role

We have an exciting opportunity for a Reservations Coordinator to join the Merivale Reservations Team and the ever-changing world of hospitality. Work across a portfolio of some of Sydney's most iconic, bars, restaurants, and night spots including ivy, Establishment, Mr Wong, Totti’s, The Newport, Coogee Pavilion, and many more.

The right candidate is someone with a strong background in customer service or contact centre environment, is guest orientated, driven to achieve KPIs, computer savvy, organised with the capacity to work in a fast-paced high-volume environment.

We operate 7 days a week 364 days a year it is essential you have the flexibility to work a rotating roster including weekdays, weekends, and nights.  Your hours will be between 9am – 9pm at the latest (no midnight or 3am morning finishes!!)

You will be responsible for:

• answering a large volume of phone and email inquiries and resolving customer service questions
• manage reservations for special events such as Valentine’s Day, Melbourne Cup, Mardi Gras, and New Year’s Eve
• building relationships with our venue managers
• managing and building rapport with guests to ensure their expectations are exceeded and always enhancing the Merivale experience.
• sending daily reservations reports

As part of our Merivale Family, you’ll be joining a team where individuality means everything – we want you to bring your authentic self to work!

What we expect from you:

• At least 12 months of experience in a customer service role, experience in a call centre, reservations or concierge role will be a distinct advantage.
• Have experience working in a fast-paced environment, be a team player, and support team goals.
• Exceptional communication skills both written and verbal, demonstrated attention to detail and ability to multi-task.
• Outgoing and proactive, with passion and energy in your work, calm, polite, and guest focussed.
• Proficient in both Excel and Outlook, experience in using Reservations software an advantage.

The Reward

You will be joining a company that wants you to succeed, we offer:

• Competitive Salary. 
• Amazing discounts at 90+ venues. 
• Free lunches in venue every day! 
• Career and development opportunities, learning from the best.
• Employee Assistance Program.