Operations Manager | Hotel CBD

Merivale is still on the lookout for top talent to join Sydney’s best hospitality venues. We have amazing opportunities across the business at multiple levels and in all venues from our pubs to hatted restaurants. This is an exciting time to be part of the Merivale family as we continue to grow, with new openings coming online in the next few months. We are actively recruiting for our venues and want to hear from you today! 


We are looking for an enthusiastic and experienced Operations Manager to join our Hotel CBD team.


The Venue

Hit the heart of the city and head to Hotel CBD. Each floor of the five-story hotel has its own distinctive feel. With a lively ground floor bar, a classic sports bar with leather booths, personalised LED screens and vintage sports memorabilia on the second floor – both with great food – and three function spaces that can accommodate everything from business meetings to elegant dinners and cocktail parties.


There’s something friendly and familiar about the hotel that makes you feel at home and ready to have a good time, whether you’re here for business or pleasure. Enjoy your own private bar, lounge with plenty of room on any level to let your hair down, relax and even enjoy a little boogie.


The Role

Merivale are after a stand-out Operations Manager who is a strong leader with experience in high-volume, face-paced environments. This role will suit a passionate hospitality professional (a passion for sports is a bonus) who truly understands what being hands-on means and can adapt to a range of service styles and product offerings within the one venue.


Reporting directly to the General Manager, you will be leading from the front and setting standards high, ensuring a smooth operation of all moving parts in the venue.  Most importantly delivering an exceptional guest experience, developing and leading your team will be at the forefront of your focus.


This venue literally pumps - so as a Senior Operations Manager you will need to be experienced in high volume gaming, food & beverage offerings, cellar & stocktake prcedures, and not be afraid to drive people (staff & security alike) when the pressure is on.


To really succeed in this role, you will need to be ready to give it your all and be a key contributor to the team. 


Experience we are looking for:

  • Exposure to managing large teams in a high-volume venue
  • Minimum of 2+ years in a management position
  • Strong stakeholder management skills
  • Influencing, coaching and presentation skills
  • Strong focus on delivering high standards and exceptional product
  • Accountability for aspects of your venue's P&L
  • Business and operational acumen
  • Knowledge and skills to develop staff around product knowledge, service skills, team culture and guest relationships


The Reward

When you join Merivale, you are joining a company that values you. In return, you will be provided with fantastic career development opportunities, a strong and supportive team environment, incredibly generous discounts and benefits at 80+ venues with a tonne of training and development opportunities, supporting our next generation of hospitality professionals.


If you live for the art of a great customer experience, building a superstar team and delivering world class service - We would love to hear from you! Get in touch with us today.


Merivale is looking forward to a strong and bright future, this includes being a registered ‘COVIDsafe’ organisation. Keeping the health & safety of our guests and employees is at the forefront of how we operate, and under the directive of the Government, we will continue to maintain a ‘COVIDSAFE’ environment for all.

(Only applicants that have a current RSA and the right to work in Australia will be contacted.)

Job Segment: Operations Manager, Hotel, Manager, Operations, Hospitality, Management