Operations Manager | Hotel CBD

The Venue

Right in the heart of the city, Hotel CBD offers a vibrant, multi-level experience with something for everyone. Spanning five floors, each level brings its own unique atmosphere and style.

The ground floor features a lively bar perfect for casual catch-ups, while the second floor delivers a classic sports bar experience—complete with leather booths, personalised LED screens, and vintage sports memorabilia. Both levels serve up great food to match the atmosphere.

Upstairs, three versatile function spaces provide the ideal setting for any occasion, from professional business meetings to elegant dinners and stylish cocktail parties.

There’s a warm, welcoming feel throughout the hotel that instantly makes you feel at home. Whether you're visiting for business or pleasure, you can enjoy private bars, spacious lounges, and plenty of room to relax, celebrate, and even hit the dance floor.

The Role

Merivale are after a stand-out Operations Manager who is a strong leader with experience in high-volume, face-paced environments. This role will suit a passionate hospitality professional (a passion for sports is a bonus) who truly understands what being hands-on means and can adapt to a range of service styles and product offerings within the one venue.

Reporting directly to the General Manager, you will be leading from the front and setting standards high, ensuring a smooth operation of all moving parts in the venue.  Most importantly delivering an exceptional guest experience, developing and leading your team will be at the forefront of your focus.

This venue literally pumps - so as a Senior Operations Manager you will need to be experienced in high volume gaming, food & beverage offerings, cellar & stocktake procedures, and not be afraid to drive people (staff & security alike) when the pressure is on.

To really succeed in this role, you will need to be ready to give it your all and be a key contributor to the team.

Experience we are looking for:

• Exposure to managing large teams in a high-volume venue
• Strong stakeholder management skills
• Influencing, coaching and presentation skills
• Strong focus on delivering high standards and exceptional product
• Accountability for aspects of your venue's P&L
• Business and operational acumen
• Knowledge and skills to develop staff around product knowledge, service skills, team culture and guest relationships

The Reward

• Competitive salary.
• Paid parental leave and flexible return to work support for new parents.
• Amazing discounts at 90+ venues.
• Career and development opportunities, learning from the best.
• Employee Assistance Program
• Employee Referral Program