Guest Relations Specialist | Merivale

The Company 

We aim to bring a touch of magic to everyday life. Our mission is to deliver unique and memorable experiences to every person who steps into one of our venues. With guest experience at the heart of what we do, we proudly manage a growing portfolio of over 90 venues across Sydney and its surrounds. 

The Role 

An exciting and rare opportunity has arisen for an energetic and passionate Guest Relations Specialist to join our team, offering significant career growth potential. If you are self-motivated, possess a keen sense of style, and are passionate about delivering exceptional and engaging service, this role is for you. 

As the first point of contact for our most esteemed guests, you will support the Guest Relations team with VIP bookings and enquiries. Your goal will be to deliver a world-class standard of guest experience, ensuring our VIP network enjoys seamless access and availability across our venues. 

Main duties will include: 

• Collaborate closely with the Guest Relations and Reservations teams to facilitate all VIP bookings and enquiries, ensuring swift and seamless service. 

• Support the Key Accounts and Business Development teams with reservations from their network. 

• Assist key contacts, business partners, third-party promoters, and concierges in providing elevated experiences for their clients. 

• Develop efficient ways of working across multiple communication platforms. 

• Maintain trusted relationships with venue management teams to ensure a seamless guest journey and meet KPIs. 

The ideal candidate will have: 

• 4+ years of experience in a similar role, ideally in VIP client servicing. 

• Proven track record of building relationships with integrity. 

• Experience in hospitality is preferred but not essential. 

• Highly organized multitasker with excellent communication, planning, and prioritisation skills. 

• Ability to manage a diverse network of clients. 

• Availability for a range of shifts, including evenings and weekends. 

The Reward 

• Competitive salary. 

• Paid parental leave and flexible return to work support for new parents. 

• Amazing discounts at 90+ venues. 

• Career and development opportunities, learning from the best. 

• Employee Assistance Program 

• Employee Referral Program