Floor Manager | Hemmesphere & sushi e

The Venue

Situated on Level 4 of the Iconic Establishment building you’ll find two of Sydney's most premium venues. Out of the lift, turn left and you’ll be greeted by host of the sushi e – It's here you’ll enjoy a display of age-old techniques as our chefs prepare each dish in front of you with precision and flair.

Every ingredient, hand-selected, to ensure only the very best arrives on your plate. The attention-to-detail extends to the curated sake list and service creating the sushi e experience.

Turn right and you’re amidst the dimly lit opulence of Hemmesphere. Exotically furnished with low, comfortable lounges and a candlelit terrace.  The attentive, personalised table service and decadent drinks menu creates the perfect setting for guests to settle in for the night.

The Role

The Floor Manager really owns the execution of service on the floor, by guiding the team of floor staff to deliver an exceptional experience at every stage of the guest’s journey.

You will have experience in managing a team, ideally in a high-end environment with an emphasis on VIP, luxury offerings.

Working closely with the Venue Manager, in this role you will be:

• Leading from the front, ensuring your team understand what exceptional looks like everyday
• Up-skilling and developing each team member specifically around premium product knowledge and service standards
• Managing day to day operations with sophistication and personality
• Ensuring each and every guest has a seamless and entertaining experience in our venue

To be successful in this role you will ideally: 

• Have at least 6+ months experience working in a similar Manager or Assistant Manager role
• Experience within a high-end establishment either in hospitality or retail will be highly desired
• Have a passion for customer service and creating the best experience possible for your guests
• Enjoy working evenings and get a real buzz out of ensuring a magical evening is had by all.

The Reward

• Competitive salary.
• Paid parental leave and flexible return to work support for new parents.
• Amazing discounts at 90+ venues.
• Career and development opportunities, learning from the best.
• Employee Assistance Program
• Employee Referral Program