Assistant Operations Manager | The Grand Hotel

The Venue

The best of both worlds, The Grand Hotel combines a traditional cosy pub feel with contemporary touches that make it truly unique.  

Step inside and enjoy a drink at the traditional oak-panelled bar on the ground floor, the maritime-themed 30 Knots for a huge selection of craft beer and a gourmet pub menu to match on the first floor, and a Pool Room above that.

Our guests also have the option of staying I our of our beautifully renovated hotel rooms

upstairs.

The Role

This is the perfect opportunity for a up & coming Assistant Operations Manager to learn from a team of passionate hospitality professionals as well as be a part of one of Merivales most iconic locations. We are looking for someone who is committed to imbedding themselves in the team and venue, connecting authentically with the community.

We build teams who know how to deliver guest experiences like no other. Our leaders are expected to always drive the teams they support to create magical moments for every guest – big and small! 

In a nutshell, you will need to

• Understand how to deliver exemplary guest experience. This incredible venue will feel warm and welcoming with a casual tone of engagement. Underpinned by knowledgeable, professional execution.
• Lead & Coach a diverse team of people.  Ensuring that team culture is guest focused, community led, and sales driven.
• Competency to drive the financial results of the department.  Be sales focused, create and lead the team to execute revenue initiatives. Demonstrate proven results in management of financial controls.
• Passion for product. Support the extraordinary team of chefs and guarantee you and your teams have a detailed knowledge of the product.
• Establish a healthy working environment for the team – enjoyable, educational, results focused and respectful.

The Reward

• Competitive salary.
• Amazing discounts at 90+ venues.
• Career and development opportunities, learning from the best.
• Employee Assistance Program
• Employee Referral Program
• Sponsorship is available for eligible candidates.