Operations Manager | Excelsior

Merivale is still on the lookout for top talent to join Sydney’s best hospitality venues. We have amazing opportunities across the business at multiple levels and in all venues from our pubs to hatted restaurants. This is an exciting time to be part of the Merivale family as we continue to grow, with new openings coming online in the next few months. We are actively recruiting for our venues and want to hear from you today! 

We are currently seeking a passionate Operations Manager to join our team at Excelsior.


The Venue

El Loco is lively, loud and proud of it. We speak fluent agave (with over 100 types of tequila and mezcal on offer) and we’re crazy for tacos; whether it’s beef, chicken, fish or vegetarian, your tastebuds are in for a treat. We even have a secret taco (and, no, we’re not telling). We have a line-up of resident DJs, and on Fridays and Saturdays we stay open until 3am, so there’s always a fiesta going on at El Loco. Get your amigos together and get the party started!


The Role

This is an incredible opportunity for an Operations Manager to lead a team of passionate hospitality professionals as well as be a part of one of Merivales most iconic locations. We are looking for someone who is committed to imbedding themselves in the team & venue, connecting authentically with the community. We build teams who know how to deliver guest experiences like no other. Our leaders are expected to always drive the teams they support to create magical moments for every guest – big and small! 


We need someone who is a passionate leader, not afraid to roll up their sleeves working in venue alongside their team in order to better understand and drive guest experience, strategy and growth!


You will run the day-to-day operations across the venue around all things people, product and performance. Your day could look like anything from management of compliance, to curation of F&B menus, to stocktakes and audits, to driving team training and initiatives, to collaborating with industry leaders around achieving company visions and goals!


To be successful in this role you will: 

  • Have a minimum of 2+ years in a similar management position
  • Have exposure to managing teams in a high-volume bar or pub
  • Be ultimately accountable for aspects of your venue's P&L
  • Understand how to deliver exemplary guest experience. This incredible venue will feel warm and welcoming with a casual tone of engagement. Underpinned by knowledgeable, professional execution.
  • Lead & Coach a diverse team of people.  Ensuring that team culture is guest focused, community led, and sales driven.
  • Competency to drive the financial results of the department.  Be sales focused, create and lead the team to execute revenue initiatives. Demonstrate proven results in management of financial controls.
  • Passion for product. Support the extraordinary team of chefs and guarantee you and your teams have a detailed knowledge of the product.
  • Establish a healthy working environment for the team – enjoyable, educational, results focused and respectful.


The Reward

In return you will be provided with a strong and supportive team environment, a rewarding pay, genuine career opportunities and incredibly generous discounts and benefits – including discounts across multiple Merivale venues for you and your friends when you’re not working. If you are a strong leader with experience in high standards then come and join the ranks of one of our most iconic and successful Sydney based venues. Get in touch with us today! 


Merivale is looking forward to a strong and bright future, this includes being a registered ‘COVIDsafe’ organisation. Keeping the health & safety of our guests and employees is at the forefront of how we operate, and under the directive of the Government, we will continue to maintain a ‘COVIDSAFE’ environment for all.

(Please note only suitable applicants’ that have the right to work in Australia and hold a valid NSW RSA will be contacted).

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