Operations Manager | Lorne Hotel

The Venue
The Lorne Hotel has stood proudly on The Great Ocean Road for 145 years, a bona fide local icon. With stunning ocean views and a variety of dining options – plus on-site 15 boutique hotel rooms, The Lorne Hotel is a true Aussie weekender.
Enjoy pub classics with a drink in hand at the Bistro & Beer Garden while you take in the sights of Loutit Bay and hinterland.

Housed within the precinct is the hatted restaurant, Totti’s Lorne. Under the guidance of executive chefs Mike Eggert and Matt Germanchis, Totti’s Lorne offers simple Italian favourites, with produce-focused dishes.
Our guest seat in our bright, trattoria-style restaurant and then transported to the Italian coast as they enjoy succulent lobster pasta, wood-grilled King George whiting, and Apollo Bay calamari, along with Totti’s classics — antipasti, woodfired bread, handmade pastas and tiramisu.

The Lorne Hotel is truly and iconic destination on the Great Ocean Road and a favourite for tourists and locals.

The Role

This is the perfect opportunity for a up & coming Operations Manager to learn from a team of passionate hospitality professionals as well as be a part of one of Merivales most iconic locations. We are looking for someone who is committed to imbedding themselves in the team and venue, connecting authentically with the community.

We build teams who know how to deliver guest experiences like no other. Our leaders are expected to always drive the teams they support to create magical moments for every guest – big and small! 

In a nutshell, you will need to

• Understand how to deliver exemplary guest experience. This incredible venue will feel warm and welcoming with a casual tone of engagement. Underpinned by knowledgeable, professional execution.
• Lead & Coach a diverse team of people.  Ensuring that team culture is guest focused, community led, and sales driven.
• Competency to drive the financial results of the department.  Be sales focused, create and lead the team to execute revenue initiatives. Demonstrate proven results in management of financial controls.
• Passion for product. Support the extraordinary team of chefs and guarantee you and your teams have a detailed knowledge of the product.
• Establish a healthy working environment for the team – enjoyable, educational, results focused and respectful.

The Reward

You will be joining a company that wants you to succeed, we offer:  

• Competitive salary.
• Paid parental leave and flexible return to work support for new parents.
• Amazing discounts at 90+ venues.
• Career and development opportunities, learning from the best.
• Employee Assistance Program.
• Employee Referral Program.