General Manager | Lorne Hotel

The Venue
The Lorne Hotel has stood proudly on The Great Ocean Road for 145 years, a bona fide local icon. With stunning ocean views and a variety of dining options – plus on-site 15 boutique hotel rooms.  The Lorne Hotel is a true Aussie weekender.
Enjoy pub classics with a drink in hand at the Bistro & Beer Garden while you take in the sights of Loutit Bay and hinterland.

Housed within the precinct is the hatted restaurant, Totti’s Lorne. Under the guidance of executive chefs Mike Eggert and Matt Germanchis, Totti’s Lorne offers simple Italian favourites, with produce-focused dishes.
Our guest seat in our bright, trattoria-style restaurant and then transported to the Italian coast as they enjoy succulent lobster pasta, wood-grilled King George whiting, and Apollo Bay calamari, along with Totti’s classics — antipasti, woodfired bread, handmade pastas and tiramisu.

The Lorne Hotel is truly and iconic destination on the Great Ocean Road and a favourite for tourists and locals.

The Role

We are seeking an experienced General Manager who can oversee the whole operations of the venue across all areas at within The Lorne Hotel.  You will be the face of this iconic venue and drive an exceptional experience for our guests.  

This rare opportunity will see you working in one of our biggest venues which welcomes thousands of guests through the doors in Summer, be involved in the local community while working at a destination location and enjoying the work / life balance that The Lorne Hotel offers, plus you’ll be working with Executive Chefs like Matt Geramchis! 

Reporting to the Group Operations Manager, you will be responsible for:  

• Delivery of the venue budget, objectives, and deliverables;   
• Drive agreed financial focuses with the team, and cascade consistent messages and targets;  
• Deliver quality guest experience through carefully curated food, beverages, retail, operations, and ambiance;  

• Drive innovation in venue (group) direction and product development;  
• Exhibit and maintain an elite level of leadership across all areas of the business;  
• Drive cohesion and performance between the venue team and other business stakeholders to deliver results;  
• Support, develop and drive asset protection and risk mitigation strategies including but not limited to food safety, licensing and regulatory compliance;  
• Recruit, induct and retain key talent;   

• Partner effectively with key community stakeholders. 

Who Are You

You will be a passionate and driven leader and one who can adapt to varied service styles, clientele, and offerings in one location while also being community focussed.

To be successful in this role you will: 

• Have previously worked within a similar role within a large scale or multi-site venue, and understand complex environments. 

• A hospitality background with knowledge across Work Health & Safety, and Regulatory Compliance is highly advantageous; 
• Be a commercially astute people manager, with demonstrated experience in your field; 
• Have exceptional financial acumen; 
• Bring ideas and initiative to the table and drive growth in your venue; 
• Be truly passionate about leading and developing a team, and well connected to your industry. 

The key focus of Merivale's success is our people; we build and develop strong teams to deliver excellence, ensuring continued growth and success. We invest in our people and draw on their talents, passion, and imagination to define new experiences and create a culture of opportunity and success. 

The Reward

You will be joining a company that wants you to succeed, we offer:  

• Competitive salary.
• Amazing discounts at 90+ venues.
• Career and development opportunities, learning from the best.
• Employee Assistance Program.
• Employee Referral Program.
• Sponsorship is available for eligible candidates.

If you are looking to make the next leap in your Hospitality career, then we want to hear from you. Get in touch today!