General Manager | Queens Hotel

The Venue

Home to Chinese restaurant, Queen Chow Enmore, multiple bar areas and a bottle shop, Queens Hotel has your plans sorted for a night out. Start off with afternoon drinks in our downstairs main bar: we have a host of great beers (old and new) to choose from and plenty of great wine.
Then grab a seat upstairs for modern-Cantonese, care of Queen Chow Enmore or order from our a la carte menu downstairs.

The Role

We are seeking an experienced General Manager who can oversee the whole operations of the entire Queens Hotel precinct.  You will be the face of this premium outlet and drive an exceptional guest experience across the venue.  

This rare opportunity will see you running our most popular precincts which welcomes thousands of guests through the doors. You’ll be working with Executive Chefs like Dan Hong and working hand in hand with Merivale most senior leaders! 

Reporting to the Group Operations Manager, you will be responsible for:  

• Delivery of the venue budget, objectives, and deliverables;   
• Drive agreed financial focuses with the team, and cascade consistent messages and targets;  
• Deliver quality guest experience and service through food, beverages, gaming, operations, and ambiance;  

• Drive innovation in venue (group) direction and product development;  
• Exhibit and maintain an elite level of leadership across all areas of the business;  
• Drive cohesion and performance between the venue team and other business stakeholders to deliver results;  
• Support, develop and drive asset protection and risk mitigation strategies including but not limited to food safety, licensing and regulatory compliance;  
• Recruit, induct and retain key talent;   

• Partner effectively with key community stakeholders. 

Who Are You

You will be a passionate and driven leader and one who can adapt to varied service styles, clientele, and offerings in one location.  

To be successful in this role you will: 

• A hospitality background with knowledge across Work Health & Safety, and Regulatory Compliance is highly advantageous; 
• Be a commercially astute people manager, with demonstrated experience in your field; 
• Have exceptional financial acumen; 
• Bring ideas and initiative to the table and drive growth in your venue; 
• Be truly passionate about leading and developing a team, and well connected to your industry.
   

The key focus of Merivale's success is our people; we build and develop strong teams to deliver excellence, ensuring continued growth and success. We invest in our people and draw on their talents, passion, and imagination to define new experiences and create a culture of opportunity and success. 

The Reward

You will be joining a company that wants you to succeed, we offer:  

• Competitive salary.
• Paid parental leave and flexible return to work support for new parents.
• Amazing discounts at 90+ venues.
• Career and development opportunities, learning from the best.
• Employee Assistance Program.
• Employee Referral Program.