Reservations Coordinator | Merivale

The Role 

We have an exciting opportunity for a Reservations Coordinator to join the Merivale Reservations Team and the ever-changing world of hospitality. Work across a portfolio of some of Sydney's most iconic, bars, restaurants, and night spots including ivy, Establishment, Mr Wong, Totti’s, The Newport, Coogee Pavilion, and many more. 

We operate 7 days a week it is essential you have the flexibility to work a rotating roster including weekdays, weekends, and nights.  Your hours will be between 9am – 9pm at the latest (no midnight or 3am morning finishes!!)  

You will be responsible for: 

• Answering a large volume of phone and email inquiries and resolving customer service questions. 

• Manage reservations for special events such as Valentine’s Day, Melbourne Cup, Mardi Gras, and New Year’s Eve. 

• Building relationships with our venue managers. 

• Managing and building rapport with guests to ensure their expectations are exceeded and always enhancing the Merivale experience. 

• Sending daily reservations reports. 

 The Essentials 

• At least 12 months of experience in a customer service role, experience in a call centre, reservations or concierge role will be a distinct advantage. 

• Have experience working in a fast-paced environment, be a team player, and support team goals. 

• Exceptional communication skills both written and verbal, demonstrated attention to detail and ability to multi-task. 

• Outgoing and proactive, with passion and energy in your work, calm, polite, and guest focussed. 

• Proficient in both Excel and Outlook, experience in using Reservations software an advantage. 

Merivale Employee Benefits 

• 25% staff discount across 90+ Merivale venues. 

• Exclusive monthly perks, staff-only rewards and events. 

• Merivale Staff Cellar – access to premium wines at staff pricing. 

• Paid parental leave – with flexible return to work options. 

• Unlimited career growth with endless development opportunities. 

• Merivale Academy – online and in-person training, including Leadership & Performance, First Aid, Food Safety and more. 

• Professional accreditation support – including Leadership qualifications. 

• Employee Assistance Program – confidential wellbeing and mental health support, provided by Sonder. 

• Employee Referral Program – earn rewards for bringing great people on board.