Head of Operations | Hotel CBD

The Venue

Each floor of the five-story Hotel CBD has its own distinctive feel. There’s a lively ground floor bar, a dedicated sports bar on the second floor – both with great food – and three function spaces that can accommodate everything from business meetings to elegant dinners and cocktail parties.

The Role

We are seeking an experienced Operations Manager who will take the reins of all areas at within the Hotel CBD Precinct You will be the face of this iconic space and drive an exceptional experience for our guests. 

This rare opportunity will see you driving on of our growing precincts reporting to the General Manager, you will be responsible for: 

• Delivery of the venue budget, objectives, and deliverables;  
• Drive agreed financial focuses with the team, and cascade consistent messages and targets; 
• Deliver quality guest experience through carefully curated food, beverages, retail, operations, and ambiance; 
• Drive innovation in venue (group) direction and product development; 
• Exhibit and maintain an elite level of leadership across all areas of the business; 
• Drive cohesion and performance between the venue team and other business stakeholders to deliver results; 
• Support, develop and drive asset protection and risk mitigation strategies including but not limited to food safety, licensing and regulatory compliance; 
• Recruit, induct and retain key talent;  
• Partner effectively with key community stakeholders.

Who Are You

You will be a passionate and driven leader and one who can adapt to varied service styles, clientele, and offerings in one location while also being community focussed.

To be successful in this role you will:

• A strong background in licensee and compliance
• Have previously worked within a similar role within a large scale or multi-site venue and understand complex environments.
• A hospitality background with knowledge across Work Health & Safety, and Regulatory Compliance is highly advantageous.
• Be a commercially astute people manager, with demonstrated experience in your field;
• Have exceptional financial acumen;
• Bring ideas and initiative to the table and drive growth in your venue;
• Be truly passionate about leading and developing a team, and well connected to your industry.

The key focus of Merivale's success is our people; we build and develop strong teams to deliver excellence, ensuring continued growth and success. We invest in our people and draw on their talents, passion, and imagination to define new experiences and create a culture of opportunity and success. 

The Reward

You will be joining a company that wants you to succeed, we offer:

• Competitive salary.
• Paid parental leave and flexible return to work support for new parents.
• Amazing discounts at 90+ venues.
• Career and development opportunities, learning from the best.
• Employee Assistance Program.
• Employee Referral Program.