Head of Corporate IT | Merivale

At Merivale, we believe our people are at the heart of everything we do – from iconic venues to unforgettable guest experiences.

We are searching for a Head of Corporate IT, reporting directly to Merivale’s Chief Technology Officer. This is a pivotal role within our Senior IT leadership team responsible for day-to-day delivery, reliability and improvement across all venues and our Head Office

The role is hands-on when required and leads a blended workforce of approximately 15 permanent and casual staff across service desk, field support and corporate/venue network operations. The focus is operational excellence, service quality and the uplift of people, processes and tools in a fast-paced, customer-centric hospitality environment.

Responsibilities include

• Corporate & Venue Network Operations: Own wired and wireless networks across HQ and 100+ venues, ensuring availability, performance, and rapid issue resolution.
• Venue & Office Technology Enablement: Oversee technology across venues and corporate environments, including Wi-Fi, POS networks, AV, laptops, mobile devices, and peripherals.
• Service Desk & Field Support: Lead day-to-day IT support aligned to trading hours, major events, and peak operational periods.
• Hands-on Technical Leadership: Support incident resolution and troubleshooting, particularly during major outages or high-impact events.
• Process & Tool Uplift: Improve IT service processes using ITIL practices, automation, and modern tooling.
• AI Enablement: Identify and implement practical AI use cases to improve service efficiency and user experience.
• People Leadership: Lead, roster, coach, and develop the team, including performance management, onboarding, and capability uplift.
• Vendor & Commercial Management: Own vendor relationships, SaaS platforms, and associated commercial outcomes.

Essentials

• Bachelor’s degree in IT, Computer Science, or related discipline (or equivalent experience).
• 8–12 years’ experience across Corporate IT, service operations, and multi-site environments.
• Experience in hospitality, retail, or similarly fast-paced operational environments preferred.
• Proven experience managing SaaS platforms, licensing, and renewals.
• Strong stakeholder communication skills in operational environments.
• You are a hands-on leader with the ability to dive into detail when needed.
• Continuous improvement mindset with strong process optimisation capability.
• Solid understanding of enterprise and venue networks (LAN/WAN/Wi-Fi).
• Practical application of ITIL frameworks.
• Strong vendor management and commercial negotiation experience.

Merivale Employee Benefits 

• 25% staff discount across 90+ Merivale venues. 
• Exclusive monthly perks, staff-only rewards and events. 
• Merivale Staff Cellar – access to premium wines at staff pricing. 
• Unlimited career growth with endless development opportunities. 
• Merivale Academy – online and in-person training, including Leadership & Performance, First Aid, Food Safety and more. 
• Professional accreditation support – including Leadership qualifications.
• Employee Assistance Program – confidential wellbeing and mental health support, provided by Sonder. 
• Employee Referral Program – earn rewards for bringing great people on board.