Senior IT Operations Specialist

The Company

Merivale, Sydney’s leading dining and entertainment group, is home to an impressive collection of restaurants, bars, clubs, and event spaces that span 80+ venues across Sydney and its surrounds. With world-class design, impeccable service, and fun, high-energy working environments, each venue offers the ultimate guest and dining experience in its own unique way. Looking for a fresh start? Join us for your next chapter.


We are in search for an exceptional Senior IT Operations Specialist to join our Technology team in our Head Office. 


The Role 

We have an exciting opportunity for you to join our Merivale family, being responsible for coordination, management, execution, implementation and reactive maintenance of Merivale's IT software and hardware within our busy and everchanging world of hospitality. Work across a portfolio of some of Sydney's most iconic restaurants, bars and night spots including Establishment, Ivy, Coogee Pavilion and many more. 


Our successful candidate will be working within a team reporting to the Head of Infrastructure and Operations.


Some core responsibilities include: 

  • Prioritisation of all work for the Operations Team
  • Build Processes for tasks within Operations Team
  • Own the end-to-end commissioning, installation and support of Operational Systems, eg. Windows Servers, vmWare Virtual Servers, SQL Servers, Horizon VDIs and VPN, Backups
  • Review current systems landscape
  • Assistance with Assurance support activities
  • Change and Incident management
  • Problem management and resolution
  • System administration
  • Process Documentation and Improvement
  • Implementation and maintenance of hardware and software
  • Working within a roster system for 2nd level on call support


We are after someone who has had exposure to working in a fast paced environment, and thrives in an ever evolving business. As our industry is quick to react and adapt, we need someone who enjoys this!  


The Requirements 

To be successful in this position you will: 

  • 4+ years working in a similar role, hospitality or retail experience will be highly valued
  • Windows and Unix Server administration
  • Network; routing, switching and firewall.
  • Network monitoring systems ie SolarWinds, Syslog
  • Working knowledge of virtualization server operation system and networking; (eg VMware ESXi, vsphere)
  • VDI Configuration and Management (eg Horizon)
  • Endpoint Management (eg Ivanti Appsense, Microsoft SCCM)
  • Knowledge of data backup/restore operations.
  • Knowledge of cloud based technologies (eg Azure, AWS, Office 365)
  • SQL server management
  • Antivirus and security control
  • highly developed communication and interpersonal skills
  • ability to foster positive working relationships with key internal and external stakeholders.


The Reward

As part of our Merivale Family, you will be joining a team where individuality means everything – we want you to bring your authentic self to work. In return, you will be working with the industry best. Merivale offers a range of benefits including the opportunity to drive change in our industry, staff discounts across our venues, partner discounts, fantastic development opportunities, and a strong and supportive team culture. 


If you are looking to excel in your career, please apply today by submitting your resume for review and we will be in touch.  


Merivale is looking forward to a strong and bright future, this includes being a registered ‘COVIDsafe’ organisation. Keeping the health & safety of our guests and employees is at the forefront of how we operate, and under the directive of the Government, we will continue to maintain a ‘COVIDSAFE’ environment for all.  

(Please note only suitable applicants that have unlimited working rights in Australia will be contacted) 

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