Reservations Coordinator

The Role

We have an exciting opportunity for a Reservations Coordinator to join the Merivale Reservations Team and the ever-changing world of hospitality. Work across a portfolio of some of Sydney's most iconic, bars, restaurants, and night spots including ivy, Establishment, Mr Wong, Totti’s, The Newport, Coogee Pavilion, and many more.

We operate 7 days a week 364 days a year it is essential you have the flexibility to work a rotating roster including weekdays, weekends, and nights.  Your hours will be between 9am – 9pm at the latest (no midnight or 3am morning finishes!!)

You will be responsible for:

• answering a large volume of phone and email inquiries and resolving customer service questions
• manage reservations for special events such as Valentine’s Day, Melbourne Cup, Mardi Gras, and New Year’s Eve
• building relationships with our venue managers
• managing and building rapport with guests to ensure their expectations are exceeded and always enhancing the Merivale experience.
• sending daily reservations reports

As part of our Merivale Family, you’ll be joining a team where individuality means everything – we want you to bring your authentic self to work!

What we expect from you:

• At least 12 months of experience in a customer service role, experience in a call centre, reservations or concierge role will be a distinct advantage.
• Have experience working in a fast-paced environment, be a team player, and support team goals.
• Exceptional communication skills both written and verbal, demonstrated attention to detail and ability to multi-task.
• Outgoing and proactive, with passion and energy in your work, calm, polite, and guest focussed.
• Proficient in both Excel and Outlook, experience in using Reservations software an advantage.

The Reward

You will be joining a company that wants you to succeed, we offer:

• Competitive Salary. 
• Amazing discounts at 90+ venues. 
• Free lunches in venue every day! 
• Career and development opportunities, learning from the best.
• Employee Assistance Program.