Assistant Operations Manager | The Grand Hotel

The Venue

Wine, dine or stay the night at The Grand Hotel. Step inside and enjoy a drink at the traditional oak-panelled bar on the ground floor. Then, head up to the first floor and you’ll find the maritime-themed 30 Knots, with a huge selection of craft beer on tap and a gourmet pub menu to match.

 

The Role

This is an incredible opportunity for an experienced Assistant Operations Manager who is looking for the next challenge in their hospitality career. This role will have a direct impact on driving the service and product standards in venue. A big focus in this role will be training our wonderful team to be even more exceptional when it comes to engagement and delivery. We are looking for someone who is committed to imbedding themselves in the team and venue, connecting authentically with the community. We build teams who know how to deliver guest experiences like no other. Our leaders are expected to always drive the teams they support to create magical moments for every guest – big and small! 

 

In a nutshell, you will need to:

  • Understand how to deliver exemplary guest experience. This incredible venue will feel warm and welcoming with a casual tone of engagement. Underpinned by knowledgeable, professional execution.
  • Lead & Coach a diverse team of people.  Ensuring that team culture is guest focused, community led, and sales driven.
  • Competency to drive the financial results of the department. Be sales focused, create and lead the team to execute revenue initiatives. Demonstrate proven results in management of financial controls.
  • Passion for product. Support the extraordinary team of chefs and guarantee you and your teams have a detailed knowledge of the product.
  • Establish a healthy working environment for the team – enjoyable, educational, results focused and respectful.

 

This role will suit a passionate and driven leader, who can adapt to varied service styles, clientele and offerings in one location. The key focus of Merivale's success is our people; we build and develop strong teams to deliver excellence, ensuring continued growth and success. We invest in our people and draw on their talents, passion and imagination to define new experiences and create a culture of opportunity and success.

 

The Reward

In return you will be provided with a strong and supportive team environment, a rewarding pay, genuine career opportunities and incredibly generous discounts and benefits – including discounts across multiple Merivale venues for you and your friends when you’re not working. 

Merivale is looking forward to a strong and bright future, this includes being a registered ‘COVIDsafe’ organisation. Keeping the health & safety of our guests and employees is at the forefront of how we operate, and under the directive of the Government, we will continue to maintain a ‘COVIDSAFE’ environment for all.

 

(Please note only suitable applicants’ that have the right to work in Australia and hold a valid NSW RSA will be contacted)


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